Return Policy/30 - Day Guarantee
Last updated: 8/13/2025
At Evername, we want you to love your purchase. If something isn’t right, we’re here to make it right.
💡 Eligibility for Returns
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Items can be returned within 30 days of delivery.
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Products must be unused, unworn, and in the original packaging.
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Proof of purchase (order confirmation or receipt) is required.
🚫 Non-Returnable Items
We cannot accept returns for:
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Personalized or custom-made items (unless defective or damaged)
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Gift cards
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Clearance or final-sale items
📦 How to Start a Return
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Email us at support@evername.co with your order number and reason for return.
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We will provide you with a return authorization and instructions.
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Ship the item back to the address provided in the instructions.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
💵 Refunds
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Once we receive and inspect your return, we’ll notify you via email.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Shipping fees are non-refundable unless the return is due to our error.
🔄 Exchanges
We offer exchanges for defective or damaged items only. For all other cases, please request a return and place a new order.
📩 Need Help?
For questions about our return policy, email us at support@evername.co